1, Ordering:
ALL ORDERS MUST BE PLACED THROUGH THE WEBSITE, OR WE CAN ACCEPT YOUR ORDER THRU EMAIL.(cs.strongconnection@gmail.com)
Payment emails/invoices and notifications will automatically be sent to you upon submission.
Email clients such as Icloud.com or me.com tend to send these to your spam/junk folder,
so we advise adding our email addresses to your contacts list to avoid this from happening.
2, Order Status’s:
“ON HOLD” – Order has been placed, awaiting payment.
“COMPLETED” – Order has been shipped.
Upon ordering and receiving payment details, you have a week to complete your payment submission,
past this point your order will no longer be valid.
3, Shipping/Delivery:
WE ARE ASIA BASED SUPPLIER!
All orders are shipped from within the ASIA! We are open 7 days a week, but we only ship orders
between Monday to Friday (working days).
We ship our products world wide and all packages are shipped very discreet.
Products are packed with extreme care and precaution, specifically to minimize shipment volume.
Our shop name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
The size of our packages are never larger than what would cause unnecessary suspicion.
If the order is too large to fit one of these packages, the order will automatically be divided into two or more packages.
We are mainly ship out your order products from HongKong.
ALL ORDERS ARE SHIPPED WITHIN 72 HOURS (WEEKDAYS) OF PAYMENT MADE!
We cannot be held accountable if incorrect or insufficient shipping information was provided.
Be sure there are no Typing errors. Once your order is confirmed you CAN NOT change or request for it to be shipped to a different address.
We ship to ALL international destinations and provide all international orders with tracking numbers.
Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays.
An international shipment normally passes through the local and national postal service in the country of origin,
then exportation, as well as shipment transfer through ports of exit, transit to destination country
with international postal service, importation in destination country (customs clearance),
and finally the local and national postal service in the destination country.
Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner,
inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.
4, We DO NOT under any circumstances take responsibility for Customs seizures! We also do not take any responsibility for delivery’s damaged,
delayed or lost by international postal services.
We cannot be held accountable if incorrect or insufficient shipping information was provided. Be sure there are no Typing Errors or mistakes.
Once your order is confirmed you CAN NOT change or request for it to be shipped to a different address.
5, Reship Policy
In the rare event an order is detained or confiscated by foreign customs, and a track/trace or signed facility has been used
we will work with you to remedy the situation.
You must) produce a seizure notice within 28 days of the date of seizure letter/notice and from the country
it was seized in and provide an alternative shipping address.
In this instance we will resend the items once if we receive the seizure notice also 50% of the cost of your order +Full shipping charge’s.
In cases of missing orders if a track/trace or signed for facility has been used, if the courier has been found to have lost the parcel,
we will resend your order if we receive 50% of the cost of your order + Full shipping charges.
We will not reship should the parcel have been signed for or delivered or gone missing at your address, or been signed for by person or persons
other than the customer.